Return Policy

If you received your order, and are not satisfied, you can return or exchange it within 30 days from the date of your purchase, subject to the below limitations.

Southern Floor Co. offers a 30-day return policy on properly stored, unopened, factory sealed cartons of flooring.  Original shipping and delivery charges are non-refundable, and customer is responsible for shipping costs of all returns. All returned items subject to a 25% restocking fee. Original invoice is required for return.

Nonreturnable/Non-exchangable items include opened or used items; cartons of product damaged from improper care and/or storage; special orders; final sale items; clearance items; and flooring moldings and trim.

Please call us at 501-623-3000 to schedule a return or exchange, or email us at  After returning, Southern Floor Co. must be receive the product in an undamaged condition in order to issue a refund and/or exchange. Please prepare the product for return in accordance with any instructions received from Southern Floor Co. to insure it arrives for return in an undamaged condition and remains eligible for refund and/or exchange.  After the returned items have been received, they will be inspected, and after approved, a refund will be issued.